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Welcome to the Passport Service Agencies and Brokers page. Find useful information and tips about the role of service agencies and brokers, as well as get answers to frequently asked questions.
For more information, please watch How Passport Funding Works.
The recipient's Passport Service Agreement and related forms must be completed and returned to the local Passport agency before a Service Agency or Broker can submit any claims on behalf of the recipient.
Visit the Resources page for a list of helpful videos.
If you are submitting invoices on behalf of a Passport recipient, it is recommended that you Submit through MyDirectPlan (MDP) for faster reimbursement.
MyDirectPlan (MDP) is now available for Brokers and Private Service Agencies to electronically submit Passport expenses for faster reimbursements.
MDP allows you to:
Learn more about MyDirectPlan (MDP) for Brokers and Private Service Agencies.
Need support? Contact support@mydirectplan.com
* For the most current Passport funds balance, please contact your local Passport Agency.
Need a form to submit on behalf of a recipient?
You can download forms directly here:
Need help completing forms? Watch these step-by-step videos:
Can’t submit invoices electronically? Contact the local Passport agency to discuss options: Find my local Passport Agency.
Ensure expenses are admissible under the Passport Program guidelines.
Ensure forms are completed fully and accurately. For step-by-step instructions and useful tips to complete the claim form, watch How to Submit a Passport Claim form.
Passport funding can only be used to access services and support for the recipient and/or provide respite to the caregiver. For more information, please see "Misuse of Funds" in the Passport Program Guidelines.
Only the actual hours of support provided and related expenses with receipts can be included in the PassportONE invoice.
Can a Service Agency or Broker sign invoices on behalf of a recipient?
The Person Managing Funds (PMF) must sign the invoice. If needed, please contact your local Passport agency to discuss other options.
Are there limits on how much funding can be used to purchase items or services?
Some eligible expenses have maximum reimbursement amounts. These include live event tickets, administration fees, person-directed planning, Community Participation Support supplies and equipment, and technology. For an overview please see “What can I use funding for?” on the I have Passport funding tab of the website or review the Passport Program guidelines for more information.
When does the fiscal year begin and end?
Each fiscal year begins on April 1st and ends on March 31st of the following year.
Does the recipient need to sign a new Notification Form each year?
No, the notification form does not need to be completed each fiscal year. The amount of funding per fiscal year that the recipient wants allocated to the Service Agency or Broker, will continue each fiscal year until the Passport Agency is notified that there is a change to the funding amount or there is no longer a relationship between the Service Agency/Broker and recipient.
What if a vendor does not provide a detailed receipt?
Only detailed receipts are accepted. These receipts must include the date, vendor information, service(s), and/or item(s) purchased and total cost. Please contact the local Passport agency for further information.
What if I want to become a Broker?
Contact the local Passport Agency
What is the difference between PassportONE and the local Passport agency?
PassportONE is an administrative body that processes all claim submissions and reimburses admissible expenses. The local Passport agency provides information and support to help recipients access Passport funding and answer any questions. The local Passport agency is your primary point of contact and can provide you with information and support about the program and admissible expenses. As well, all of the recipient forms (e.g. support worker information, notification, payee form) must be submitted to the local Passport agency.
When can I start submitting invoices for supports and services?
Refer to page one (1) of the recipient's Service Agreement for the start date of funding. For further support, contact your local Passport agency: Find my local Passport Agency.
