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Passport recipients who self-administer their funding have two electronic options to submit claims that made the process simple and easy to manage.
If you are unable to submit claims electronically, you can complete your Purchase of Service (POS) Invoice Form, provided by your local Passport agency, and submit it by email, fax, or mail. To avoid delays in reimbursement, make sure the POS Invoice Form is thoroughly and accurately completed and all supporting documentation is submitted with your completed form.
For support with manual claims submissions, contact your local Passport agency.
The Passport program now has a deadline for sending in your claims to get money back (reimbursement) for eligible expenses.
New claim deadlines starting March 31, 2027
Starting March 31, 2027, you’ll have 12 months after the end of each fiscal year (which ends every March 31) to send in your eligible claims.
This new rule applies to anything you buy on or after April 1, 2026.
Example
If you buy something between April 1, 2026 and March 31, 2027, you’ll need to send in your claim by March 31, 2028. If you send it in after that date, it won’t be reimbursed.
This deadline will apply every year moving forward.
If you have eligible expenses that happen on or before March 31, 2026, you must send in your claims by March 31, 2027. After that, expenses that happened on or before March 31, 2026 will not be reimbursed.
Make sure your expense follows the Passport rules from the year you made the purchase and that you have enough money in your budget from that year to cover the expense.
For example, if you bought a laptop in 2019, you can’t get money back because laptops only became eligible starting April 1, 2020.
Check the rules for each year.
Use the links below to see what was eligible in different years.
You can find all Passport guidelines here: https://www.ontario.ca/page/passport-program-guidelines
Expenses prior to September 1, 2021
Temporary Admissible Expenses from April 1, 2020 to March 31, 2023
Key Admissibility Changes
Expenses from September 1, 2021 to March 31, 2022
Expenses from April 1, 2022 to March 31, 2023
Expenses April 1, 2023 and later
Key Admissibility Changes
If your expenses are from April 1, 2020 to March 31, 2023, they may be eligible under the temporary expanded rules, which will be used when reviewing your claim.
More info: Temporary Expanded Guidelines
Some items and categories have limits. Check the guidelines to learn more about category limits in each fiscal year.
To learn more, read this tip sheet: Passport Program Tip Sheet—April 2023
Helpful Reminder
Try not to save up your receipts. It’s best to send in claims as you spend the money.
Need help? Contact your local Passport agency.
PassportONE is an administrative body that processes all invoices and receipts so that recipients can be reimbursed for their expenses. Any questions are to be directed to your local Passport agency.
How long does it take to get reimbursed? Will I get a notification?
Claims are processed as they are received. The length of time an invoice takes to be processed and reimbursed depends on a few factors, including:
To avoid reimbursement delays, please ensure that claim forms are properly completed and supporting documents, such as the Support Worker Information Forms or receipts, are included in the submission as needed. You can watch this video to learn more about how to fill out the claim form.
Also, You can be notified of direct deposit by selecting text, phone message, or email on the Payee form. Your local Passport agency can help you with this.
Submitting claims electronically through MyDirectPlan or eCLAIM can help you get paid faster: Filing Claims (passportfunding.ca).
Recipients are strongly encouraged to submit claims on a regular basis to avoid processing delays as processing times at fiscal year end are longer due to the volume of claims received.
You can submit your claims through eClaim, MDP, emailing, faxing or mailing. Processing and reimbursement may be faster if you use eClaim or MDP, provided that you submit all of the required documentation.
Visit our Filing Claims page to learn more.
Are there programs that can pay for services upfront for clients who cannot wait for reimbursement?
There are Transfer Payment Agencies (TPA), Service Agencies and Brokers that pay for services and bill directly to Passport. Speak to your Passport Coordinator about what is best for you and your situation.
No, you do not need to use a TPA, Service Agency or Broker. The client, caregiver or other designated person known as “Person Managing Funds” can self-administer the funding.
What is the difference between a TPA and a broker?
A TPA or Service Agency is an agency that administers funds on behalf of a Passport recipient. A Broker is a privately hired individual who is over the age of 18 and not the primary caregiver that manages funding.
How do you find a TPA agency or broker?
Contact your local Passport agency and they can provide you with this information as it varies region to region.
Who can be a broker? What is their role?
A Broker can be anyone over the age of 18 who is not the unpaid primary caregiver. They can support in the management of funds and submissions. Some brokers may support in arranging services and supports as well.
Can a TPA, Service Agency or Broker bill Passport directly?
Yes, TPAs, Service Agencies and Brokers can bill Passport directly.
If someone decides to self-administer or manage their own funding, where is the money deposited to?
The funds will be deposited into the bank account of the payee.
How much funding can be used for administration fees?
A Transfer Payment Agency, Service Agency or Broker administering funds on behalf of a recipient can claim up to 10% administration fee for each claim submitted.
I need more information about reimbursement. Who should I contact?
Contact your local Passport agency for more information on submitting invoices and processing payments.
Always use the most up to date invoice forms, regardless of which submission year the claim is for.
Your local Passport agency can provide the most current forms, or you can choose to submit your expenses electronically through eClaim or MyDirectPlan: Filing claims.
