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As of June 1, 2023, the Passport Service Agreement and other forms (Notification Form and Support Worker Information Form) have been updated. If you have already signed an agreement with your Passport agency and have previously completed these forms, you will only be required to complete new forms if you want to make a change to how your funding is managed.
The Purchase of Service Invoice form has also been updated and will need to be used to submit reimbursement claims to PassportONE. If you use eClaim or MyDirectPlan (MDP), no change is required, you can continue to submit your invoices electronically.
New videos have been posted on the Resources page to help you complete the updated forms. If you need additional help, please contact your local Passport Agency.
The Passport Program guidelines are being updated as of April 1, 2023.
You should review your Passport expenses to identify any recurring charges that will no longer be admissible as of April 1, 2023. Some expenses that were temporarily admissible due to the COVID-19 pandemic, will no longer be eligible.
You can review a summary of the key changes to the Passport Program guidelines here.
The April 2023 guidelines can be found on the Ontario government website at www.ontario.ca/page/passport-program-guidelines.
How to submit and manage an eCLAIM Webcast
Next webcast: September 22, 2023 – 10:00am - 11:00am
In these eCLAIM webcasts, you'll learn how to use eCLAIM to submit invoices and receipts and receive reimbursements quickly. There will also be a question period where participants can get answers in real-time about any part of the eCLAIM process. This webinar is being hosted by the Passport Program and presented by PassportONE through Family Service Toronto and Partners for Planning.
Register here for September 22.