Sign up for emails from Passport Program to get interesting news, insights and updates.
Read the latest updates about the Passport program here. Join our mailing list to get news delivered to your Inbox.
Please be advised that payment and claims systems will be temporarily unavailable from Wednesday, June 18th at 7pm until Monday, June 23rd at 8am due to scheduled maintenance.
Passport program recipients will not be able to submit their claims via e-platforms (eCLAIM or MyDirectPlan platforms) during this time.
There may be delays from Canada Post in mailing out cheques to Passport recipients who have selected cheque as their payment method. To avoid disruptions, we strongly encourage you to work with your Passport agency to switch to Electronic Funds Transfer (EFT) for direct deposit. If signing up for EFT is not feasible, please contact your Passport agency to arrange an in-person pick-up of your cheque. Thank you for your understanding and cooperation during this time.
If you need help deciding what to do with your Passport funding, we’ve created a tool to help you see what interests, hobbies, or expenses you can use your Passport funding to help pay for.
The tool will walk you through a questionnaire that asks you about your funding, hobbies, interests and expenses that may be admissible to the Passport program.
You will be automatically emailed a copy of your answers that you can share with your Passport Coordinator, your caregiver, or your Person Managing Funds (PMF).
Click here to try the Passport planning tool.
Upcoming Information Sessions:
June 18, 2025 - 12:00 pm - 1:00 pm - Register here
July 9, 2025 - 10:00 am - 11:00 am - Register here
Find out how you can use MyDirectPlan to submit Passport claims and manage your funds. We’ll show you how to get started with MyDirectPlan, where to find support, and answer any questions you have about the platform.
Learn how to use eCLAIM to submit your Passport invoices and receipts and receive reimbursements quickly. There will also be a question and answer period where attendees can get real-time answers on any part of the eCLAIM process.
This webinar is hosted by the Passport Program and presented by PassportONE in collaboration with Family Service Toronto and Partners for Planning.
Upcoming Webcasts:
Monday, June 16, 2025 from 10:00 a.m. to 11:00 a.m. - Register here
Monday, July 14, 2025 from 10:00 a.m. to 11:00 a.m. - Register here
For more information, visit eclaim.passportone.com.
Click the link below to read past issues of the Quarterly Round-up. Sign up to get helpful information and the latest updates from the Passport program.
| March 2025 Issue | December 2024 Issue | September 2024 Issue |
 |  |  |
Posted on June 5, 2023
As of June 1, 2023, the Passport Service Agreement and other forms (Notification Form and Support Worker Information Form) have been updated. If you have already signed an agreement with your Passport agency and have previously completed these forms, you will only be required to complete new forms if you want to make a change to how your funding is managed.
The Purchase of Service Invoice form has also been updated and will need to be used to submit reimbursement claims to PassportONE. If you use eClaim or MyDirectPlan (MDP), no change is required, you can continue to submit your invoices electronically.
New videos have been posted on the Resources page to help you complete the updated forms. If you need additional help, please contact your local Passport Agency.
Posted on March 9, 2023
The Passport Program guidelines are being updated as of April 1, 2023.
You should review your Passport expenses to identify any recurring charges that will no longer be admissible as of April 1, 2023. Some expenses that were temporarily admissible due to the COVID-19 pandemic, will no longer be eligible.
You can review a summary of the key changes to the Passport Program guidelines here.
The April 2023 guidelines can be found on the Ontario government website at www.ontario.ca/page/passport-program-guidelines.
