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Our clients’ privacy is important.
Passport agencies promise to protect our clients’ privacy. We want you to know what personal information we collect, how we use it and how we share it.
Our privacy practices exceed the standards set by these two laws:
The Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act (2008)
Personal Health Information Protection Act (PHIPA) (2004)
What information do we collect?
We consider information personal if it identifies a specific person or could be used to contact them. This information includes their name, address, gender, age, health status (physical, behavioural, emotional and developmental), personal or family details and information about the services they use. It can also include information on opinions or beliefs and eligibility for services.
How do we use personal information?
Passport agencies collect personal information to:
We keep information in a database that our staff uses to keep track of waiting lists and demand for services. We may also use anonymous information (information that doesn’t identify specific people) to plan, research and evaluate programs, and to train and educate our staff.